Information
PROTEK SUPPLIES
© Copyright Protek Supplies
Before you buy an airgun please read this important information.
IMPORTANT NOTICE TO CUSTOMERS WISHING TO PURCHASE AN AIRGUN FROM OUR SHOP
Due to recent legislation we are now required to see photo identification from any customer purchasing an air rifle, air pistol or a silencer/sound moderator.
This legislation applies to all gun retailers. You must be over 18 years of age to purchase an air gun, ammunition or sound moderator and various other items we sell.
Please phone before visiting as not all items are on show all the time and stock changes faster than this web site updates so always check. We can not guarantee that all items on this web site are in stock at all times. If you require something specific please phone first.
Ordering air guns/rifles/pistols is not possible by Paypal, phone us to order by credit/debit card. Commission items are sold by, or on behalf of, a private individual. NB Not all listed items are on display in the shop-
POSTAGE: We post air guns using Parcelforce Express 48 which is normally 2 working days delivery time but can be longer depending on various factors including your location, time of year etc. We generally charge postage at cost plus packaging materials, so it normally works out between £14 and £19 depending on exact dimensions and weight.
Due to a change in the law, mail order on air guns, air rifles and air pistols sent directly to you are no longer allowed. They must be sent to a registered firearms dealer for you to collect.
We strive to offer you the best possible value and service whether buying in our shop or by mail order. Due to the limitations imposed by internet pictures and descriptions there may be times when what you receive by mail order is not quite as you expected. We try to describe our products, new or used, as accurately as possible to ensure customer satisfaction. In accordance with the consumer protection (distance selling) regulations 2000 you have the right to cancel your order within 7 working days following the day of receipt of your goods. Cancellation of order can be made by phone, email or letter. Goods must be returned to us, as sent, together with original packaging, within 7 days of cancellation of order. Any alterations, modifications, dismantling etc will be deemed as acceptance of the goods and no refund will be due. All shipping costs must be paid by you the customer. Refunds are generally made within 7 working days but you must allow up to 30 days in some circumstances.
Above all, please remember we are a shop where you can come and visit us, we look after you (as we need your custom). We are not an anonymous web site situated somewhere on planet Earth!! If you ever have a problem with one of our products we will be glad to help. We still prefer to meet you and talk to you as long you are willing to travel to see us! The kettle is always on in our shop!
Conditions of sale
Our general terms of business
Phone up & order it
01243 824284
Quick & easy
Where air guns/pistols are pictured with telescopic sights or other accessories the pictured item may not be the actual item supplied or the picture may be for illustrative purposes only.
Privacy policy: We do not store customer details on our computer. Emails are stored on a third party server (BT Business Broadband) who have their own privacy policy. Paper records are kept securely for the minimum time that we deem necessary to fulfil orders and for customer service, and in accordance with other regulations eg THE FIREARMS ACTS and HMRC rules
